If there’s something wrong with your order, please let us know by contacting us at email@example.com
Our items are produced to order and a such your order is considered to be a personalised item and as such can only be returned or refunded if faulty. Customised, or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. Due to hygene regulations all underwear is non-returnable if worn.
Please contact us for a returns form and RMA number. Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise preferably using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty, or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Evadeno Ltd reserves rights to refuse returns at its sole discretion.
Refunds are given to customers that receive the wrong items or damaged or faulty tiems. Please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Please check the item is the correct size for you prior to ordering